Return Policy

Avontic 60-Day Return & Exchange Policy

At Avontic, we believe in transparency and fairness. Our return process is designed to be simple, consistent, and compliant for customers in all countries where we ship.

Return Eligibility & Time Frame

Customers may request a return within 60 days of delivery.
Items must be returned in new and unused condition, including original parts and packaging.
Returns are accepted for both defective and non-defective items.
Exchanges are accepted within the same 60-day window.

How to Request a Return

To begin a return or exchange, please contact our support team:

Live Chat: Available across our website on all product and support pages
Email: info@avonticofficial.com

Please include your order number for faster assistance.
A return authorization and instructions will be provided before shipping any item back.
Unauthorized returns may experience delays.

Return Shipping Method & Fees

Method: All returns are completed by mail.
Return Label: Customers are responsible for downloading, printing, and purchasing their own return shipping label.
If an item arrives damaged, defective, or incorrect, Avontic will cover the cost of the return label.

Return Mailing Address

Avontic Returns Department
P.O. Box 227
Liberty Corner, NJ 07938
United States

(Please do not ship returns to any other address unless instructed by our team.)

Refunds & Processing Time

Once a return is received and inspected, eligible refunds are processed within 3 business days.
Refunds are issued to the original payment method.
Customers may alternatively choose store credit, which is issued immediately after approval and never expires.

Store Credit Option

Customers who prefer store credit may request it at any time during the return process.
Store credit:

Never expires
Can be used toward any future purchase
May include a courtesy bonus in select cases

Important Notes

Items must be returned in new condition to qualify for a refund.
Returns sent without authorization may result in processing delays.
If you are unsure whether your item qualifies, contact support before sending your return.