12-Month Avontic Limited Tablet Case Warranty

An included promise from Avontic for defects in your tablet case and its included straps. No registration. No claim fee.

This warranty adds to your legal rights. It does not replace our separate 60-day return policy or any rights and remedies available under applicable consumer law.

1. Eligible products and purchasers

This limited warranty is provided by Avontic LLC for new tablet cases purchased directly from avontic.com when the product page or order documentation offers this warranty. It covers iPad cases, Samsung Galaxy Tab cases, Microsoft Surface cases and other tablet cases, including the case supplied as part of a tablet bundle. It applies to orders delivered to the destinations Avontic offers at checkout.

Coverage is for the original purchaser, including a business, school or other organization, and a person who receives the product as a gift from that purchaser. Normal use by an organization's employees, students or other intended users is included. A secondhand resale does not transfer this voluntary warranty; applicable legal rights are unaffected.

Bundle scope: this warranty covers the tablet case, its built-in stand, and the hand strap, shoulder strap and attachment components supplied with the case. It does not extend this particular warranty to keyboards, styluses, screen protectors, chargers, cables or other separate or electronic accessories. Those items retain any separately stated warranty and applicable legal rights.

The terms offered when your order was placed continue to apply to that order. Later changes to this page do not reduce that coverage. If you are unsure which warranty applies to an earlier order, contact us and we will check your order record.

2. Coverage period

Coverage lasts for 12 months from delivery of the eligible case. A covered defect must arise during that period. Please contact us as soon as reasonably practical after discovering it. We may ask for reasonable information showing when the issue arose if you contact us after the 12-month period.

A replacement component or case is covered for the remainder of the original warranty period or 90 days from replacement delivery, whichever is longer. Applicable legal rights may last longer.

3. What is covered

Avontic will provide the remedies below for defects in materials or workmanship affecting the case, its built-in stand, its included hand or shoulder straps, or their fasteners and attachment points during normal personal, school or workplace use.

Examples include a stand mechanism or strap attachment that fails because of a manufacturing defect during normal use. Coverage depends on the cause of the problem, rather than the age of the case alone.

4. What this limited warranty does not cover

• Ordinary wear, surface scratches, scuffs, fading or cosmetic aging that is not caused by a defect in materials or workmanship.
• Damage caused by an accident, crushing, a drop or impact, misuse, improper installation, or use with an incompatible tablet contrary to the product's stated compatibility.
• Damage caused by fire, excessive heat, chemicals, or use outside the conditions described for the product.
• Damage caused by alterations, repairs or third-party accessories. Using a third-party service or accessory does not itself cancel coverage for an unrelated defect.
• Loss or theft of the case, tablet or other belongings.

Case coverage, not tablet insurance: this limited warranty does not promise repair or replacement of the tablet, its screen, data or other property. It does not guarantee that the case will prevent every instance of device damage. This describes the scope of the voluntary warranty; it does not exclude liability or remedies that apply under law.

5. What Avontic will do

For a covered defect, we will replace the affected component or the case with a new, suitable replacement at no charge. If the original model or color is unavailable, we may offer an equivalent replacement with your agreement. You do not have to accept an unsuitable substitute.

If a suitable replacement cannot be supplied within a reasonable time, we will refund the price paid for the case, including applicable tax and any original standard delivery charge attributable to it. For a case purchased in a bundle, we will offer a refund of the full price paid for that bundle upon its return at our expense, or an alternative partial refund agreed with you if you prefer to keep the other items. We will not impose an undisclosed allocation of the bundle's price.

Refunds are made to the original payment method, unless another method is required by law or agreed with you. Store credit is optional. No depreciation deduction, warranty claim fee or restocking fee applies to an approved warranty claim. These remedies do not limit a different remedy you may be entitled to under applicable law.

6. How to make a claim

1. Contact Avontic. Email info@avontic.com, call +1 (973) 370-0215, or write to our mailing address below. Describe the issue and provide your order number or other reasonable proof of purchase. For a gift, the original order reference or gift receipt is sufficient.
2. Help us assess the issue. Where reasonably needed, we will ask for photos or a short video showing the issue, or arrange to inspect the case. If sending images is difficult, contact us for another way to assess the claim. No warranty registration or original packaging is required.
3. Receive the next steps. We will explain the assessment and arrange the appropriate replacement or refund. If a return is necessary, we will provide the return destination and prepaid shipping instructions. Please contact us before mailing a product so we can make those arrangements.

We aim to acknowledge support requests within one business day. We will keep you informed of any information needed, the outcome of the assessment and the expected fulfillment timing. If you disagree with an assessment, reply to request a review. You are not required to complete a dispute resolution process before using your legal remedies.

7. Shipping and other claim costs

Avontic pays the cost of an approved replacement, its standard shipping, any return we require to assess or fulfill the claim, and applicable import charges for the replacement. We will provide a prepaid label or another prepaid method where available. If this is not practical, we will arrange reimbursement of reasonable necessary postage with you.

To request reimbursement of a reasonable necessary claim expense, send the receipt and order reference to info@avontic.com or our mailing address. Contact us before paying return costs where practical so we can arrange a prepaid option. This does not restrict reimbursement or other rights you have under applicable law.

8. Your legal rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We do not disclaim or shorten implied warranties applicable to the covered product. Nothing in this warranty or our Terms of Service removes mandatory consumer guarantees, rights concerning faulty or misdescribed goods, or liability that cannot lawfully be excluded.

International customers: the 12-month period applies to this additional Avontic promise. Your statutory rights in the European Union, United Kingdom, Canada, New Zealand and other jurisdictions are separate and may provide longer protection or different remedies. You can contact Avontic to exercise those rights even after this voluntary warranty expires.

For consumers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by this warranty are in addition to other rights and remedies available under law. The exclusions and remedies above do not limit the Australian Consumer Law guarantees.

9. Warranty provider and contact details

Customer correspondence and authorized returns
Avontic LLC
P.O. Box 227
Liberty Corner, NJ 07938
United States

Email: info@avontic.com
Phone: +1 (973) 370-0215
Warranty terms: avontic.com/pages/tablet-case-warranty

You may request a free paper copy of these terms by telephone or post. Avontic LLC provides and fulfills this warranty independently. Apple, Samsung, Microsoft and Google do not provide or endorse it.