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Avontic Care | Returns & Resolutions

AVONTIC CARE · RETURNS & RESOLUTIONS

Let’s make
things right.

A different fit. An unexpected issue. A little help with your order. We’ll review what happened and help you find a resolution.

Start a return request

Sign in securely with your checkout email. Then open your order and choose Request return or Return items.

Prefer email or cannot access your account? Email info@avontic.com with your order number, item and preferred refund or credit option. Both options are available through the same support route.

01 / ORIGINAL-PAYMENT REFUND

Your money back.
To your original payment method.

Request a refund to the payment method used at checkout for an eligible return within 60 days of delivery. Eligible returns include a prepaid return label at no cost to you. Refunds are processed within 3 business days of receiving the return.

In your return note, write: “I prefer a refund to my original payment method.”

02 / OPTIONAL STORE CREDIT

Credit for next time.
Only if you choose it.

You may choose Avontic store credit instead of an original-payment refund. Approved credit has no expiry. You do not need to request or accept credit before requesting a refund.

In your return note, write: “I prefer store credit.”

Please wait before mailing anything. No-return resolutions require approval. Your request does not automatically issue credit or a refund. We’ll confirm the amount and next steps with you.

A few simple steps.

  1. Find your order. Sign in with your checkout email and the secure code sent to your inbox.
  2. Tell us what happened. Open your order, select the items, choose a reason and add your credit or refund preference in the note.
  3. Send your request. Submit it from your order. You’ll receive confirmation, and our team will review it.
  4. Stay in touch. Check progress in your account. Use the store’s Help chat to reach Avontic; ask for our team whenever you need a person.
Find my order & continue →

Can’t see a return button?

Use Help chat or email info@avontic.com with your order number, item and preferred resolution. Our team can review older orders, delivery concerns, exchanges and requests that need individual attention.

Our return window is 60 days from delivery, subject to our return policy. Store credit is optional. We aim to reply within one business day.