RhinoGuard flagship
AVONTIC CARE · RETURNS & RESOLUTIONS
Let’s make
things right.
A different fit. An unexpected issue. A little help with your order. We’ll review what happened and help you find a resolution.
Start a return requestSign in securely with your checkout email. Then open your order and choose Request return or Return items.
01 / STORE CREDIT FIRST
A fresh start.
No return, when approved.
Ask about Avontic store credit and keeping your item. Approved credit has no expiry. We review every request before making an offer.
In your return note, write: “I prefer store credit. Can the return be waived?”
02 / REFUND IF YOU PREFER
Your money back.
Your choice to request.
Prefer a refund to your original payment? Let us know. We’ll also review whether you can keep the item with an eligible refund.
In your return note, write: “I prefer an original-payment refund. Can the return be waived?”
Please wait before mailing anything. No-return resolutions require approval. Your request does not automatically issue credit or a refund. We’ll confirm the amount and next steps with you.
A few simple steps.
- Find your order. Sign in with your checkout email and the secure code sent to your inbox.
- Tell us what happened. Open your order, select the items, choose a reason and add your credit or refund preference in the note.
- Send your request. Submit it from your order. You’ll receive confirmation, and our team will review it.
- Stay in touch. Check progress in your account. Use the store’s Help chat to reach Avontic; ask for our team whenever you need a person.
Can’t see a return button?
Use Help chat or email info@avontic.com with your order number, item and preferred resolution. Our team can review older orders, delivery concerns, exchanges and requests that need individual attention.
Our return window is 60 days from delivery, subject to our return policy. Store credit is optional. We aim to reply within one business day.